Engaged in the following responsibilities:

• Maintaining exclusive authority over the aircraft while parked at the gate, and overseeing all operations

• Filing all Load & Balance paperwork regarding weight distribution of passengers and luggage

• Receiving and parsing special service requests both from the airline pilot and the Denver Headquarters prior to aircraft arrival; ensuring all requested services are performed upon arrival

• Delivering fueling requirements to aircraft fuelers to supply proper levels for the upcoming flight

• Communicating with maintenance to promptly resolve any functional issues that arise with the aircraft

• When necessary, manually starting aircraft engines before takeoff using heavy machinery

• Preventing passengers from leaving the jet bridge once they have already entered

• Working closely with the ticket counter, bag room agent, gate agents, pilots, and flight attendants to resolve any disputes, discrepancies, interruptions, or other unexpected circumstances that may arise

• Monitoring simultaneous flights using radar and airline-provided ETAs to ensure there are enough ramp personnel to handle all demands of each flight

• Moving aircraft back away from the gate and onto the taxiway using pushback tugs; disconnecting all equipment from the aircraft

• Communicating with the pilot to ensure that aircraft engines are powered on only once all ground personnel and equipment are safely distanced from the aircraft

• Directing inbound aircraft to their proper destination using hand signals, marshalling wands, and radio communication

• Wingwalking during pushbacks to to increase the aircraft's visibility to other vehicles

• Overseeing the aircraft's replenishment of water, fuel, and transitory power

• Ensuring all passenger luggage is accounted for and is properly and securely loaded onto the aircraft

• Ensuring all ground operations are performed in time for the aircraft's estimated departure 

• Preventing multi-aircraft collisions while at the gate or while entering the taxiway

• Observing all passengers boarding the aircraft using the jet bridge and immediately reporting to TSA any suspicious passenger behavior that may pose a terrorist threat or other safety concern to the flight

• Transporting all luggage to and from the airport carousel

Truck driver for Tarantino Foods. Transported produce ingredients to schools, hotels, small retailers, hospitals and restaurants in Western New York such as Applebee's, Chili's, Olive Garden, and a number of local restaurants and cafes. Assisted in warehouse operations such as FIFO product rotation, quality control, and customer service.

Assistant Property Manager for Buffalo Management Group, a privately owned property management company with over 1,000 units in Buffalo, Tonawanda, and Depew. Reported directly to the Senior Property Manager. Was engaged in the following responsibilities:

• Contacting prospective renters, determining their needs and requirements, and suggesting apartments based on availability

• Scheduling and conducting showings to prospective renters

• Ensuring eligibility of applicants and extending rental leases and lease renewal

• Addressing and quickly resolving all questions, concerns, and complaints of current tenants

• Communicating with vendors and contractors to ensure timely and effective project completion

• Coordinating with maintenance and cleaners to perform inspections and ensure quick apartment turnover after tenant departure

• Paying utility bills and collecting rent

• Responding to after-hours emergency maintenance requests

• Planning multimedia marketing campaigns using web presence, advertising, and social media

• Appraising apartment market value based on unique factors such as size, kitchen appliance type and condition, and structural improvements

• Maintaining exclusive oversight and management of all 1,000+ units during a brief time that the owner and property manager were both on vacation

Seasonal resumption of my previous position, in which I printed, organized, assembled, and packaged a variety of products sold by NewPath Learning. This role involved a great deal of organization, attention to detail, efficiency, and operation of equipment such as printers, card cutters, creasers, shrink wrappers, and pallet jacks.

I worked part-time here while attending my last semester of college full-time, before moving to Buffalo.

A seasonal role in which I did the following for Association Housing LLC, a subsidiary of FLCC, during my residence there:

• Conducted opening and closing of the residence

• Occupied the security office, checked in guests, and prevented unauthorized entrance

• Enforced administration policies including prohibited items, substances, and conduct

• Responded to and, when possible, rectified resident crises including conflicts and potential fires

• Completed incident reports as necessary

• Planned and executed educational and entertaining resident programs

• Designed and distributed event bulletins, flyers, and advertisements

Certified Gold Product Expert in the Google Sites Help Community. Google's "Product Expert Program" is an invite-only program in which Google endorses and certifies highly knowledgeable volunteers to act as a support specialist for one of Google's specific products or services. My responsibilities in this role included the following:

• Assisting users with issues they incurred with Google Sites (a user-friendly website creation tool offered by Google); analyzing the cause and suggesting the best solution

• Reporting widespread complaints or trending issues to the developer team at Google

• Participating in the testing of unreleased features and providing feedback on potential areas of improvement

• Working with Google Community Managers to roll out new customer service resources and procedures

In addition, I was and still am the owner of the Google Sites Facebook Group, having more than 10,000 members, a moderator of a Google Site Subreddit, and the maintainer of an experimentation website which tests new and unusual features released by Google Sites, experimental.joshbauer.com.

Landing Page:
www.joshbauer.com/projects/google-sites

Public Endorsements of Expertise:
www.kirksvillewebdesign.com/google-sites/resources
www.imaketemplates.com/google-sites-blog/learn-to-use-google-sites

Read my 500+ answers in the publicly viewable Google Sites Help Forum:
https://support.google.com/profile/34322033

A seasonal summer position I held between two semesters, in which I printed, organized, assembled, and packaged a variety of products sold by NewPath Learning. This role involved a great deal of organization, attention to detail, efficiency, and operation of equipment such as printers, card cutters, creasers, shrink wrappers, and pallet jacks.

A part time role in which I worked for the college I was attending from March to the end of the semester, in which I did the following:

• Took all inbound calls to the Academic Advising office; helped the caller directly or forwarded them to an appropriate office within the college.

• Greeted and assisted all students and parents that came to the office.

• Scheduled appointments for students to meet with an advisor.

• Managed calendars for all academic advisors within the college.

A seasonal role in which I did the following as a scorekeeper for Tyburn Academy:

• Kept timely and accurate record of live basketball game scores in an extremely fast-paced environment

• Maintained meticulously accurate control over the clock (countdown timer) based on the position of the ball and calls from the referee

• Paid close attention to in-game dynamics such as fouls and out-of-bound plays to ensure maximum accuracy

• Troubleshooted technology-related issues with the scoreboard

• Communicated effectively with coaches and referees in a high-stress and emotionally-charged environment

• Addressed and calmed misdirected grievances and complaints from players and spectators

Empty (I can only write so much website stuff in one day). Check back later

Empty (I can only write so much website stuff in one day). Check back later

• 3.9 GPA & dean's list first two semesters, till I met this girl... who didn't even like me back :(

• 3.2 second two semesters.

• Invited to Phi Beta Kappa but declined. If y'all charging me an admissions fee you better do more than give me a stamp of artificial prestige to put on my Linked In

• President of the chess club (and I didn't just take it over, I essentially started it from the ground up)

• Had a bunch of high school credits transfer over, but instead of taking the W and graduating in three semesters, I decided to take a whole semester's worth of courses that I didn't need but was interested in. Hey, financial aid's paying for it anyway! Web coding, social psychology, geographic mapping, accounting 103, small business management. Thank you tax dollars

• Got to live on campus for free as a result of being an RA. Easy work. Highly recommend it!

• My academic advisor said I was the only student she'd ever met who planned out their own class schedule before ever stepping foot on campus